Turn Travel Enquiries Into Booked Itineraries
Capture holiday and corporate-travel enquiries from your website, Facebook and WhatsApp the moment they land, assign them to the right travel consultant, and quote every itinerary with correct GST.
Capture enquiries from every channel your travellers use
Where travel agencies lose bookings today
During a seasonal rush, manual spreadsheets and scattered WhatsApp chats mean follow-ups slip through the cracks.
Enquiries sit unanswered during the rush
A holiday-season enquiry lands and nobody responds until hours later — by then the traveller has asked three other agents.
No visibility into consultant follow-up
Managers can’t tell which consultant followed up on which enquiry or how many itineraries are actually out.
Itinerary quotes typed fresh every time
Package quotations get typed in a fresh document for every trip, with no shared template or GST record.
Seasonal broadcasts go untracked
Festive and holiday-package WhatsApp blasts go out with no way to see who actually replied.
Repeat-traveller history scattered
Past trip preferences and history live in a consultant’s notebook, not a shared system.
Season-end review eats a full day
Pulling every consultant’s numbers from separate sheets before a review takes hours.
What changes with EZCRM
Built for how travel agencies actually sell
Every module below is live in EZCRM today.
Lead Management & round-robin routing
Enquiries from your website, Facebook and WhatsApp drop into a shared inbox and auto-assign to the next free consultant — no lead sits unclaimed.
WhatsApp on the official Meta Business API
Send itineraries, payment reminders and festive-package offers from a shared team inbox, fully compliant — not a personal number that leaves with the consultant.
Quotations & Finance with GST built in
Generate itinerary quotations with correct HSN/SAC codes in a couple of clicks instead of a spreadsheet template someone has to remember to update.
Dashboard & Analytics
See every consultant’s pipeline, itinerary conversion and booking status on one live dashboard.
From enquiry to booked itinerary in five steps
1. Capture
Website, Facebook and WhatsApp enquiries land in EZCRM in seconds.
2. Auto-assign
Round-robin routing hands the enquiry to the next available consultant.
3. WhatsApp follow-up
Consultant sends itinerary options and confirms traveller preferences.
4. Package & quotation
Generate a GST-correct package quotation in minutes.
5. Review on the dashboard
Managers see booking status and pipeline live — no manual roll-up.
Join 500+ teams across India running their sales floor on EZCRM — from lead capture to WhatsApp follow-up to GST-correct quotations, all on one dashboard.
Frequently asked questions
Can EZCRM capture enquiries straight from our website and Facebook?
Yes — EZCRM captures leads from Facebook Lead Ads, IndiaMART, JustDial and inbound webhooks out of the box, so enquiries that forward to email or a webhook flow straight into the same shared inbox as your other channels.
Does WhatsApp messaging use my own business number?
Yes — EZCRM connects to the official Meta WhatsApp Business API, so messages send from your own verified business number through a shared team inbox, not a personal phone.
Can itinerary quotations include GST and HSN/SAC codes automatically?
Yes, the Quotations & Finance module supports HSN/SAC codes so package quotations come out GST-compliant without manual entry.
How fast can our team get started?
EZCRM offers a 30-day full-feature trial and a free-forever plan for small teams, so your team can be capturing and following up on leads the same day.
What does it cost for a small team?
Plans start at ₹1,667/month for a single user, with a Pro plan at ₹3,334/month for 5 users (₹30,000/year) — see the full breakdown on the Pricing page.
Stop losing bookings to slow follow-up
Join 500+ teams running their sales floor on EZCRM.