Turn Booking Enquiries Into Confirmed Reservations
Capture enquiries from your website and Facebook the moment they arrive, route them to the right reservations executive, and confirm bookings over WhatsApp.
Capture enquiries from every channel your guests use
Where hotels lose bookings today
During peak season, manual spreadsheets and scattered WhatsApp chats mean enquiries slip through the cracks.
Enquiries sit unanswered during peak season
A booking enquiry lands and nobody responds for hours — by then the guest has booked elsewhere.
No visibility into executive follow-up
Managers can’t tell which executive followed up on which enquiry or how many quotes are actually out.
Group and event quotes typed manually
Rate quotations for group bookings and events get typed fresh every time, with no shared template.
Seasonal-offer broadcasts go untracked
Festive and seasonal-offer WhatsApp blasts go out with no way to see who actually replied.
Repeat-guest preferences scattered
Guest preferences and history live in a notebook or personal phone, not a shared system.
Monthly review eats a full day
Pulling every executive’s numbers from separate registers before an occupancy review takes hours.
What changes with EZCRM
Built for how hotel teams actually convert enquiries
Every module below is live in EZCRM today.
Lead Management & round-robin routing
Enquiries from your website and Facebook drop into a shared inbox and auto-assign to the next free reservations executive — no enquiry sits unclaimed.
WhatsApp on the official Meta Business API
Send rate quotes, booking confirmations and seasonal offers from a shared team inbox, fully compliant — not a personal number that leaves with the executive.
Quotations & Finance with GST built in
Generate rate quotations for rooms, group bookings and events with correct HSN/SAC codes in a couple of clicks.
Dashboard & Analytics
See every executive’s pipeline, quote conversion and booking status on one live dashboard.
From enquiry to confirmed reservation in five steps
1. Capture
Website and Facebook enquiries land in EZCRM in seconds.
2. Auto-assign
Round-robin routing hands the enquiry to the next available executive.
3. WhatsApp follow-up
Executive shares rates and confirms dates from the shared inbox.
4. Quotation & booking
Generate a GST-correct rate quotation and confirm the reservation.
5. Review on the dashboard
Managers see booking status and pipeline live — no manual roll-up.
Join 500+ teams across India running their sales floor on EZCRM — from lead capture to WhatsApp follow-up to GST-correct quotations, all on one dashboard.
Frequently asked questions
Can EZCRM capture enquiries straight from our website and Facebook?
Yes — EZCRM captures leads from Facebook Lead Ads, IndiaMART, JustDial and inbound webhooks out of the box, so enquiries that forward to email or a webhook flow straight into the same shared inbox as your other channels.
Does WhatsApp messaging use my own business number?
Yes — EZCRM connects to the official Meta WhatsApp Business API, so messages send from your own verified business number through a shared team inbox, not a personal phone.
Can group and event rate quotations include GST automatically?
Yes, the Quotations & Finance module supports HSN/SAC codes so rate quotations come out GST-compliant without manual entry.
How fast can our team get started?
EZCRM offers a 30-day full-feature trial and a free-forever plan for small teams, so your team can be capturing and following up on leads the same day.
What does it cost for a small team?
Plans start at ₹1,667/month for a single user, with a Pro plan at ₹3,334/month for 5 users (₹30,000/year) — see the full breakdown on the Pricing page.
Stop losing bookings to slow follow-up
Join 500+ teams running their sales floor on EZCRM.