EZCRM + Exotel
Connect Exotel to EZCRM so every call, recording, and IVR interaction becomes a tracked lead automatically.
Set up once, then it just runs.
Connect your Exotel account
Link your Exotel account to EZCRM through our guided setup or the webhook feature for custom call flows.
Calls and IVR data sync
Inbound calls, IVR selections, and call recordings from Exotel are captured as lead activity in real time.
Assign and track automatically
Leads are routed to the right agent based on call routing rules, with reminders for follow-up.
Never lose a Exotel lead again.
Full call context for agents
Agents see the caller’s full history and previous notes the moment a call connects.
Never lose a missed call
Missed Exotel calls automatically create a callback task in EZCRM.
One dashboard for calls and leads
Track call outcomes and lead status together instead of switching between Exotel and your CRM.
Common questions
Does this support multiple Exotel numbers?
Yes, calls from all your connected Exotel numbers sync into the same EZCRM pipeline.
Can I see IVR selections made by callers?
Yes, IVR menu selections are logged alongside the call in EZCRM.
Is coding required for setup?
No, the guided setup handles the connection. Developers can use our webhook feature for advanced flows.
Is this available on every plan?
Yes, the Exotel integration is included free on all EZCRM plans.
Bring your Exotel calls into one pipeline
Set up the Exotel integration in minutes and stop juggling tabs.